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Careers at USU

Financial Aid Director

Position Overview:

The Financial Aid Director is responsible for short and long-range planning for establishing regulatory compliance standards and procedures for financial assistance programs including federal loans for scholarship, grant-in-aid, and loan programs consistent with federal, state and other student aid guidelines on delivering financial aid services to students. The Financial Aid Director is responsible for assisting with managing the Financial Aid Department and for administering federal and institutional financial aid programs.

Key Responsibilities:

  • Oversee the day to day operation of all financial aid services and related activities/programs that support enrollment goals.
  • Assists with the management of federal, state and local financial/student aid programs such as grants, student loans, work study, VA and scholarships to meet the goals of the enrollment management plan.
  • Assist with reconciliation of all fund sources; complete monthly reconciliation of financial aid funds disbursement to ensure full compliance with the university system, state, federal, and accrediting agency regulations and audit expectations. On a monthly basis, provide a reconciliation statement.
  • Interpret and maintain compliance with federal/state regulations.
  • Assist with identifying changes in applicable rules, regulations, standards and related trends that are relevant to the Financial Aid program and makes necessary modifications to policies and procedures.
  • Responsible for developing, implementing and maintaining comprehensive financial assistance services to meet the needs of students.
  • Certifying Official in VAONCE System.
  • Certifying Official in the WAWF System for Navy Tuition Assistance.
  • Supervise and participate in the processing of veterans’ entitlements and educational benefits, including all mandated reporting to state and federal agencies.
  • Supervise Financial Aid staff to include onboarding, training, providing ongoing professional development opportunities, performance management and performance reviews.
  • Assist in development, modification, training and dissemination of policies and procedures.
  • Assists students in applying for financial aid, veteran’s benefits, and other available fund sources.
  • Promotes financial literacy to students.
  • Provide support to Financial Aid Officers particularly with difficult or complex aid cases (i.e. professional judgments).
  • Manage institutional Default Management Plan.
  • Send students request for exit counseling completion.
  • Track the borrower’s delinquency status; contact borrowers, primarily through inbound and outbound calls, to determine reasons for delinquency and to communicate the importance of keeping the loan current.
  • Enhance student loan repayments through counseling the borrower on loan repayment options and facilitating contact between the borrower and the data manager or FFEL Program lender.
  • Enhance the borrower’s understanding of his or her loan repayment responsibilities through counseling and debt management activities.
  • Implements financial literacy awareness for students analyzes cohort default rates, student loan behavior and makes recommendations and/or corrections as necessary.
  • Manage the annual compliance audit.
  • Assist with the identification, development and monitoring of effective internal controls related to financial aid assistance and help ensure controls are operating effectively.
  • Assist with compliance related duties as assigned.
  • Responsible to prepare and reconcile the FISAP
  • Responsible to ensure timely and accurate data reporting to NSLDS
  • Other duties/responsibilities as assigned.

The above functions are intended to describe the general nature and level of work performed by individuals assigned to this job.  This is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities and qualifications required of employees assigned to this job.

Position based in: Phoenix, Arizona
Reports to: CFO United States University
Supervises: Financial Aid Officers

Education & Experience

  • Bachelor’s degree required; Master’s degree preferred
  • A minimum of five years of progressively responsible administrative responsibilities in a complex working environment such as an institution of higher education.


Knowledge, Skills & Abilities

  • Working knowledge of federal financial aid data systems including NSLDS, FAA Access, and COD.
  • Proficiency with CampusVue is required.
  • Proficiency with Microsoft Office products, knowledge of and experience working with components of the Microsoft Office Suite, especially Excel and Word.
  • Working knowledge of VAONCE System.
  • Must be a hands-on, self-directed, organized and conscientious individual.
  • Strong time management and organizational skills in a dynamic, constantly changing environment.
  • Effective analytical problem solving and decision making skills; ability to read, write and analyze complex documents.
  • Strong communication skills including the ability to communicate with all levels within the organization.
  • Ability to respond effectively to sensitive inquiries, customer/student inquiries or complaints.
  • Ability to work effectively, exhibit a professional manner and establish constructive working relationships.
  • Attention to detail and quality focused.
  • Demonstrated commitment to promoting diversity and multiculturalism.
  • Willingness to work on a flexible schedule as required.
  • Bi-lingual a plus.


Work Environment:

The essential functions of the job are usually performed in an environmentally controlled facility where the noise level in the work environment is usually moderate. This position may involve working in a combination of office and classroom environments.

While performing the job duties, the employee is regularly required to sit; reach with hands and arms and talk or hear. The employee may sometimes be required to lift and/or move objects weighing up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus.

The work environment and physical demands described are representative of those required of an employee to perform the essential functions of this job with or without reasonable accommodations.


To apply, please send your resume to: Please include the job title in the subject line of your email.